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Cancelling a Subscription

Cancelling a subscription permanently stops all future renewals and orders for that subscription.

caution

Cancellation is permanent and cannot be undone. If the patient wants to restart, you will need to create a new protocol and have them check out again.

Before You Cancel​

Consider these alternatives first:

AlternativeWhen to Use
PausePatient needs a temporary break.
SkipPatient has extra supply for one cycle.
ReschedulePatient wants to delay to a specific date.

Steps​

  1. Navigate to the Subscriptions page.
  2. Click the three-dot menu (⋮) on the subscription.
  3. Select Cancel.
  4. Confirm the cancellation in the dialog.

The subscription status changes to CANCELLED and no further orders will be created.

What Happens After Cancellation​

  • The subscription status is permanently set to CANCELLED.
  • No more automatic renewals or orders.
  • Any orders already in progress will still be fulfilled.
  • The patient's customer record and order history remain intact.

Patient Self-Service​

Patients can also cancel their own subscriptions from the customer portal. If a patient cancels through their portal, you will see the status change on your Subscriptions page.

Restarting Service​

If a patient wants to resume supplements after a cancellation, you need to:

  1. Create a new protocol for the patient.
  2. Send them a new checkout link.
  3. The patient completes checkout to start a new subscription.