Skipping or Rescheduling a Delivery
If a patient has extra supply or needs to adjust their delivery timing, you can skip the next renewal or reschedule it to a specific date.
Skipping a Delivery
Skipping moves the next billing date forward by one full cycle. For example, if a subscription renews every 30 days and the next billing is April 1, skipping moves it to May 1.
- Navigate to the Subscriptions page.
- Click the three-dot menu (⋮) on the subscription.
- Select Skip.
- Confirm in the dialog.
The subscription remains ACTIVE but the next billing date advances by one cycle.
Rescheduling a Delivery
Rescheduling lets you set a specific date for the next billing.
- Click the three-dot menu (⋮) on the subscription.
- Select Reschedule.
- Choose a new date using the date picker.
- Confirm.
The subscription remains ACTIVE with the updated next billing date.
When to Use Which
| Situation | Action |
|---|---|
| Patient has extra supply and wants to delay by one cycle | Skip |
| Patient wants delivery on a specific date | Reschedule |
| Patient needs a longer break | Pause |