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Pausing and Resuming Subscriptions

Sometimes a patient needs a temporary break from their subscription — they may be traveling, have extra supply, or need a financial pause. Pausing puts the subscription on hold without cancelling it.

Pausing a Subscription​

  1. Navigate to the Subscriptions page.
  2. Click the three-dot menu (⋮) on the subscription you want to pause.
  3. Select Pause.
  4. Confirm in the dialog.

The subscription status changes to PAUSED and the Next Billing column shows "—". No further orders will be created until you resume.

Resuming a Subscription​

  1. Find the paused subscription (filter by Paused status if needed).
  2. Click the three-dot menu (⋮).
  3. Select Resume.
  4. The subscription returns to ACTIVE and the next billing date is recalculated.

What Patients See​

Patients can also pause and resume their own subscriptions from the customer portal. If a patient pauses through their portal, you will see the status change reflected on your Subscriptions page.

tip

If a patient wants a longer break, consider pausing instead of cancelling. Pausing preserves the subscription and makes it easy to restart when the patient is ready.