Understanding Order Statuses
Every order in DailyStak moves through a series of statuses as it progresses from creation to delivery. Most status transitions happen automatically.
Status Definitions
| Status | Description |
|---|---|
| NEW | Order just created. Payment is being processed. |
| PROCESSING | Payment confirmed. DailyStak is preparing the order. |
| AWAITING SHIPMENT | Products have been packed and are ready for carrier pickup. |
| FILLED | Products have been dispensed and packaged. |
| SHIPPED | Order is in transit with the shipping carrier. Tracking information is available. |
| DELIVERED | Order has been successfully delivered to the patient. |
| CANCELLED | Order was cancelled before it shipped. |
Order Lifecycle
The typical flow for an order is:
NEW → PROCESSING → AWAITING SHIPMENT → SHIPPED → DELIVERED
- NEW to PROCESSING happens automatically once payment is confirmed.
- PROCESSING to AWAITING SHIPMENT happens when DailyStak finishes preparing the order.
- AWAITING SHIPMENT to SHIPPED happens when the carrier picks up the package.
- SHIPPED to DELIVERED is updated based on carrier tracking.
Cancellation
An order can be cancelled only when it is in NEW or PROCESSING status. Once it moves to AWAITING SHIPMENT or beyond, it cannot be cancelled. See Cancelling an Order.