Cancelling an Order
You can cancel an order as long as it has not yet been shipped. Once an order is in transit, it cannot be cancelled.
When You Can Cancel
| Status | Can Cancel? |
|---|---|
| NEW | Yes |
| PROCESSING | Yes |
| AWAITING SHIPMENT | No |
| SHIPPED | No |
| DELIVERED | No |
Steps
- Go to Orders in the sidebar.
- Find the order you want to cancel.
- Click the three-dot menu (⋮) on the order row and select Cancel, or open the order detail page and click the cancel button.
- Confirm the cancellation in the dialog.
The order status will change to CANCELLED.
caution
Cancellation cannot be undone. If the patient still needs their supplements, you will need to create a new order.
Refunds
When an order is cancelled, the patient's payment is refunded:
- Full refund — Applied automatically when a complete order is cancelled.
- Partial refund — Available for orders where only some items need to be refunded. Contact DailyStak support for partial refund requests.
Refund processing typically takes 5–10 business days to appear on the patient's statement.
Orders That Cannot Be Cancelled
If an order has already shipped, contact DailyStak support for assistance with returns or refunds.